Why is it important to know current promotions and happy hours?

• A. To inform guests inaccurately for a quick upsell.
• B. To upsell without understanding promotions.
• C. To inform guests of promotions after they order.
• D. To accurately inform guests and effectively upsell and drive sales.

Answer: (D)

Knowing current promotions and happy hours lets you guide the interaction with real, actionable information. When you’re aware of what’s being offered, you can inform guests accurately about discounts, duration, and any restrictions, which builds trust and prevents confusion. That accuracy also lets you tailor recommendations so they fit the promo—suggesting items that are eligible and pair well with the guest’s tastes, which naturally supports upselling without feeling pushy. Promotions are designed to add value for the guest, so presenting them at the right time (before or during ordering) helps increase the likelihood of choosing higher-margin or bundled options that are part of the deal, maximizing sales for the restaurant. In short, current promotions act as a guide for helpful, timely suggestions that enhance the guest experience and boost revenue.