When a guest mentions an allergy during ordering, what is the recommended action?

• A. Confirm the restriction with the guest, relay to kitchen, and display allergy alert.
• B. Assume it's a one-time request and proceed.
• C. Document it only in the guest's notes.
• D. Tell the guest to speak with management only.

Answer: (A)

Handling allergies when a guest mentions them during ordering relies on clear, proactive communication and team-wide awareness. Start by confirming the exact restriction with the guest—clarify the specific allergen, any ingredients to avoid, and any cross-contact risks. Then promptly relay these details to the kitchen and anyone involved in dish preparation so they can adjust ingredients and prep methods as needed. Finally, display an allergy alert so all staff see it and stay vigilant during service, preventing exposure and cross-contact. This approach protects the guest and keeps the kitchen and front-of-house coordinated. Relying on a one-time assumption or just notes or management alone can lead to dangerous gaps in safety.