What steps should you take if a guest asks for a dairy-free dressing?

• A. Confirm dairy-free status, verify ingredients, and offer a substitution.
• B. Check with the guest if they want dairy-free, then ignore.
• C. Tell them dairy-free dressing is not available.
• D. Ask for a manager’s approval before proceeding.

Answer: (A)

When a guest asks for dairy-free dressing, the primary approach is to confirm the dairy-free request, verify the dressing’s ingredients, and then offer a safe substitution. Start by clarifying that dairy-free means no milk-derived ingredients for this guest, and then check the actual ingredients of the dressing. Ingredients can be tricky—some dressings labeled dairy-free may still contain dairy components like cream, yogurt, cheese, or whey, and even dressings prepared in the same area can risk cross-contact with dairy. Once you’re confident the dressing is truly dairy-free, propose a suitable substitution that fits the guest’s needs, such as a dairy-free alternative you have on hand or a simple oil-and-vinegar or vinaigrette option. This approach shows attentiveness to safety and guest comfort while providing a tasty, appropriate choice.

The other paths aren’t ideal because ignoring the request or stating it isn’t available ignores the guest’s dietary needs and reduces trust, and asking for a manager’s approval before offering a standard accommodation adds unnecessary delay.