What steps ensure fair pricing when substituting sides?

• A. Always charge a higher price without exception.
• B. Check policy, confirm with guest, inform kitchen, and adjust price if needed.
• C. Offer the substitution for free without approval.
• D. Deny substitution.

Answer: (B)

Fair pricing for substitutions relies on following policy, confirming with the guest, coordinating with the kitchen, and applying the correct price. By checking the policy first, you ensure pricing is consistent with menu rules and across all guests. Confirming with the guest prevents surprise charges and keeps the guest informed about what they’re receiving and how much it costs. Informing the kitchen ensures the substitution is prepared correctly and the price can be handled accurately at the line. If the policy dictates a price adjustment, applying it ensures the guest is charged fairly and the restaurant maintains uniform pricing. This approach builds trust with guests, reduces confusion, and protects the integrity of the pricing system. Charging more every time lacks consistency, offering substitutions for free without approval bypasses rules, and denying substitutions ignores guest preferences and can hurt the dining experience.