What should you do if a guest wants to modify an order after it has been placed?

• A. Ignore the request.
• B. Check with the kitchen, update the POS, and inform the guest of any changes.
• C. Cancel the order and restart.
• D. Tell the guest to reorder.

Answer: (B)

When a guest asks to modify an order after it’s placed, the best approach is to coordinate with the kitchen, update the POS to reflect the change, and clearly inform the guest of any adjustments. Checking with the kitchen ensures the requested modification is feasible given current prep, timing, and ingredients. Updating the POS makes sure the ticket accurately matches what will be prepared and billed, preventing mistakes and delays. Informing the guest of the change, including any price differences or new wait times, sets the right expectations and keeps the dining experience smooth. This sequence keeps the kitchen and front of house aligned, reduces the chance of errors, and shows attentive service. Ignoring the request, canceling and restarting the order, or simply telling the guest to reorder all introduce delays, confusion, and potential dissatisfaction.