What should you do if a guest wants to reorder a previously enjoyed item?

• A. Confirm availability, note any changes, and place the order again.
• B. Suggest a new item instead.
• C. Tell the guest to wait while you check.
• D. Refuse and suggest alternatives.

Answer: (A)

When a guest wants to reorder something they’ve enjoyed before, the aim is to recreate their experience as accurately as possible. The best approach is to confirm that the item is available, note any changes the guest wants (like a different spice level, toppings, or sides), and place the order again with those specifics clearly recorded. This ensures the kitchen receives precise instructions, the guest gets exactly what they remember, and pricing and timing are aligned with the current order. It also minimizes mistakes by documenting the requested modifications up front.

Suggesting a new item misses the guest’s intent and preferred choice, which can feel like a shortcut. Telling the guest to wait while you check introduces unnecessary delay and uncertainty, potentially frustrating the guest. Refusing and offering alternatives can come across as inflexible and dismissive of the guest’s prior positive experience.