What method should you use to confirm a guest's order?

• A. Enter the order twice in the system.
• B. Ask the guest to repeat their order verbally.
• C. Repeat-back (check-back) method to confirm accuracy.
• D. Assume accuracy if the guest nods.

Answer: (C)

The main idea here is to actively verify every detail of the guest’s order with a repeat-back check. You listen to the order and then restate it exactly as heard, including each item, size, modifiers, quantities, and any special instructions. The guest confirms or corrects, and you repeat the process until what you’ve written matches what will be prepared. This approach catches mishearings, clarifies ambiguous terms, and gives the guest a clear chance to fix anything, which is crucial for accuracy, allergies, or complex orders.

This method works better than entering the order twice on the screen, which can still diverge from what the guest actually wants and doesn’t involve confirming details with the guest in real time. Asking the guest to repeat their order verbally is helpful, but without a structured repeat-back you might miss subtle modifiers or quantities. Relying on a nod to confirm assumes understanding and can lead to silent mistakes, since a nod isn’t a verifiable confirmation.