What is the recommended technique to upsell a side item with wings?

• A. Ignore the side options.
• B. Suggest removing the side to save money.
• C. Suggest upgrading to a premium side or adding extra sauce or a tasty dipping option to enhance value.
• D. Limit customers to standard sides.

Answer: (C)

Upselling a side item with wings works best when you frame the offer as adding value through upgrades and add-ons. The recommended technique is to suggest upgrading to a premium side or adding extra sauce or a tasty dipping option to boost the meal’s value. This approach taps into the customer’s perception of getting more for a small extra cost, which often nudges them to expand the order without feeling pressured. It also creates an easy, friendly way to customize the meal, making the guest feel catered to and satisfied with a larger overall experience.

Ignoring side options misses a natural opportunity to increase the check. Suggesting removing the side to save money directly reduces the overall value of the meal and can leave the guest with a tighter, less appealing deal. Limiting customers to standard sides reduces flexibility and removes a viable lever for enhancing value, making it harder to justify a higher spend. By offering a premium side or extra sauce, you provide a simple way to enhance the dining value and encourage a small upgrade.