What is the recommended process when a guest requests a modification (such as holding an ingredient or changing a side)?

• A. Note the modification on the ticket and communicate to the kitchen.
• B. Decline the modification immediately.
• C. Ignore the request and proceed as normal.
• D. Ask the guest to handle it themselves.

Answer: (A)

When a guest requests a modification, the best practice is to document that change on the order ticket and communicate it to the kitchen. This ensures the dish is prepared exactly as the guest desires, prevents miscommunication between front-of-house and back-of-house, and helps protect guest safety and satisfaction by clearly signaling any ingredient holds or side changes. Declining the modification, ignoring the request, or asking the guest to handle it themselves breaks the service flow and can lead to incorrect orders or frustration. Recording the modification and notifying the kitchen keeps everyone aligned and shows the guest you’re attentive to their needs.