What is the proper sequence for a check-back after delivering the main course?

• A. Confirm satisfaction, address any issues, and proceed to offer dessert or the check.
• B. Rush to close with the check.
• C. Only ask if they enjoyed the course and leave.
• D. Deliver dessert before asking about satisfaction.

Answer: (A)

The main idea is to ensure guest satisfaction and address any issues before moving toward the end of the meal. After delivering the main course, check-backs should confirm that everything met expectations, invite feedback, and resolve any problems right away. This approach shows attentiveness and helps prevent small issues from souring the rest of the dining experience. Only then do you offer dessert or present the check, depending on how the guest wants to proceed. Rushing to close with the check skips the chance to fix concerns, and asking only about enjoyment or offering dessert before confirming satisfaction disrupts the natural flow of service. This sequence keeps the guest experience smooth and complete.