What is the proper chain of communication if a kitchen ticket is missing items?

• A. Remake the order without informing anyone.
• B. Notify the kitchen immediately, inform the guest, and remake or adjust the order as needed.
• C. Wait until the guest complains, then investigate.
• D. Notify the manager only after service ends.

Answer: (B)

When a kitchen ticket is missing items, handle it with real-time, proactive communication that keeps everyone in the loop and the order accurate. Notify the kitchen right away so they know what’s missing and can correct the ticket, tell the guest what happened and what will be done to fix it, and then remake or adjust the order as needed so the guest receives exactly what was ordered. This approach prevents confusion at service, minimizes delays, and shows the guest you’re taking responsibility for delivering the complete meals. Options that don’t involve immediate kitchen intervention, or that delay informing the guest or correcting the order, disrupt flow and leave the guest uncertain or dissatisfied.