What is the policy for serving alcohol to a guest who appears intoxicated?

• A. Wait for the guest to ask for more.
• B. Do not serve; follow policy, assess with the team, and involve management if needed.
• C. Continue serving but in smaller portions.
• D. Serve water only.

Answer: (B)

Recognizing intoxication and stopping alcohol service is about responsible service: you won’t pour more once a guest shows signs of being intoxicated, you follow the store’s policy, assess the situation with your team, and involve a manager if needed. This approach protects the guest and others, reduces risk, and keeps you compliant with laws and company rules. You can offer non-alcoholic options and water while transitioning to a safe alternative or arranging safe transportation if required. Waiting for the guest to ask for more invites continued overindulgence; continuing to serve in smaller portions still permits intoxication and can breach policy; and serving water only doesn’t address the need to halt alcohol service and escalate when intoxication is evident.