What is a best-practice approach to refills during peak service?

• A. Ignore until the guest signals for a refill.
• B. Check back regularly to anticipate needs and offer refills.
• C. Refill only after dessert is served.
• D. Ask for permission before refilling every drink.

Answer: (B)

Proactive beverage service is the key: check back regularly to anticipate guests’ needs and offer refills before they ask. In peak service, keeping drinks topped up signals attentiveness, prevents the interruption of guests’ conversations, and helps maintain a steady dining room flow. By monitoring drink levels and refilling promptly, you reduce the chance of someone finishing a drink and waiting for service, which enhances overall satisfaction and speeds things along. Waiting for a signal can leave drinks empty or near-empty, dessert-only refills disrupt the pace, and asking for permission before every refill slows the rhythm of a busy service. So, staying attentive and offering refills proactively is the most effective approach.