If a guest requests a dairy-free substitution and no dairy-free option is available, what should you do?

• A. Refuse the substitution.
• B. Offer a dairy-free alternative if available or modify the dish with dairy-free ingredients.
• C. Tell them to remove the dairy themselves.
• D. Suggest ordering a different cuisine.

Answer: (B)

When a guest requests dairy-free and there isn’t a listed dairy-free option, the best move is to offer a dairy-free alternative if one exists or modify the dish with dairy-free ingredients. This shows you’re attentive to dietary needs while still aiming to deliver a satisfying dish. Start by checking the recipe for all dairy components and look for safe substitutes—such as dairy-free butter or oil, plant-based milk, or omitting cheese or cream sauce—while keeping the dish’s flavor and texture balanced. Confirm with the guest which substitutions are acceptable and take care to prevent cross-contact by using clean tools and separate prep areas. If a suitable modification isn’t possible without compromising the dish, discuss options with the guest instead of refusing or placing the burden on them to handle the dairy themselves; suggesting a different cuisine also misses the chance to accommodate the request. The key is to adapt within what’s feasible to meet the guest’s needs and provide a safe, enjoyable meal.