If a guest asks for allergen information not on the menu, what should you do?

• A. Refer to official sources or management; offer to check and provide available data.
• B. Ignore and proceed.
• C. Provide any guess you think is close.
• D. Tell them to check on their own.

Answer: (C)

When a guest asks about an allergen not listed on the menu, rely on verified information rather than guessing. The right move is to acknowledge the request and offer to check the official allergen guide or consult management/kitchen to confirm the exact ingredients and any cross-contact risks. By pulling data from reliable sources, you provide accurate details about what’s in a dish and what can be safely prepared, which is essential for guest safety. If it isn’t possible to confirm immediately, communicate that you’ll obtain the information and follow up, or offer safe alternatives. This approach shows care for the guest and keeps your service aligned with proper safety standards.