If a guest asks about nutrition information and needs escalation, what is the recommended action?

• A. Refuse to provide the information.
• B. Provide generic dietary guidance based on assumptions.
• C. Point them to the nutrition information board or official materials, and involve management if needed.
• D. Offer to guess the nutritional values.

Answer: (C)

The main idea is handling nutrition inquiries by directing guests to official sources and escalating to management when needed. Pointing them to the nutrition information board or official materials gives them accurate, up-to-date data and ensures consistency across the team. Involving management if necessary ensures any complex questions, adjustments, or exceptions are handled by trained staff with the authority to confirm details. This approach protects guests with dietary needs from misinformation and upholds safety and policy standards. Refusing information, offering generic guidance based on assumptions, or guessing nutritional values can lead to incorrect or unsafe outcomes and undermine trust.