How should you respond if a guest asks for more napkins, utensils, or condiments?

• A. Provide promptly and restock your station.
• B. Tell them to grab themselves.
• C. Only provide napkins, not utensils.
• D. Refuse due to policy.

Answer: (D)

When guests ask for more napkins, utensils, or condiments, the guiding idea is to follow policy while delivering prompt, attentive service. The best approach is to take responsibility for replenishing what they need and keep your station stocked for everyone. Politely acknowledge the request and fetch the extra items yourself, then place them where the guest can easily reach them and restock your station so you’re ready for the next guest. This shows you’re adhering to the restaurant’s procedures and prioritizing a smooth, clean, and consistent dining experience.

Why this approach works well: it demonstrates proactive hospitality and keeps service consistent. It avoids delays by not making the guest wait or fetch supplies themselves, and it helps control quality and waste because staff handles the restocking and presentation. The other options either shift responsibility to the guest, create gaps in service or consistency, or undermine the guest’s experience by refusing or limiting what’s provided.