How should you handle requests for nutrition or allergen information that is not on the menu?

• A. Refer to official sources or management; offer to check and provide available data.
• B. Guess based on similar dishes.
• C. Tell them information is not available and cannot help.
• D. Only provide information if the guest asks to speak to a manager.

Answer: (B)

When information about nutrition or allergens isn’t listed on the menu, the right approach is to connect the guest with official data or management and offer to check for them. This keeps the information accurate and safe, because ingredients, preparation methods, and potential cross-contact can vary by dish and location. Guessing based on similar dishes can mislead guests and create real allergy or nutrition risks, since even small differences in recipe or handling can change what’s in a dish. Saying the information isn’t available doesn’t help the guest, and waiting for a manager should not be the only path—you should proactively check with the proper sources and share whatever verified details you can. If no data is in hand, escalate to management to obtain an official answer and communicate that to the guest.