How should you handle a dietary restriction request that isn’t listed on the menu?

• A. Decline and suggest eating nothing.
• B. Ignore the request and proceed with standard menu.
• C. Acknowledge, consult the kitchen or manager, and offer the closest safe alternatives.
• D. Tell the guest to choose something else.

Answer: (C)

When a dietary restriction isn’t listed on the menu, the priority is to keep the guest safe while showing good hospitality. Start by acknowledging the guest’s need and reassure them you’ll check for safe options. Next, involve the kitchen or a manager to verify ingredients, potential cross-contact risks, and whether any dish can be prepared to fit the restriction without compromising safety. If a safe path is possible, offer the closest alternative that meets the restriction—this shows flexibility and care, rather than guessing or offering something that could be unsafe.

This approach avoids risky assumptions, prevents exposure to allergens or prohibited ingredients, and keeps the guest informed. Declining or ignoring the request, or directing the guest to choose something else without checking safety, can lead to harm and poor service.