How should you handle a guest asking for a gluten-free option?

• A. Refer to the Gluten-Free/Allergen section and confirm ingredients with the kitchen.
• B. Tell them gluten-free is not available.
• C. Ask them to bring their own food.
• D. Suggest a different menu item without checking.

Answer: (A)

When handling a gluten-free request, the key idea is to prioritize safety and accuracy by verifying details with the kitchen. The best move is to consult the Gluten-Free/Allergen section and confirm the exact ingredients with the kitchen staff. This gives you up-to-date, verified information about what can be truly gluten-free and what cross-contact risks exist, allowing you to guide the guest to a safe option or confirm that a dish can be prepared to meet gluten-free needs.

This approach also demonstrates proper meal-for-allergen communication and workflow: you’re translating menu information into a safe dining experience, coordinating with the kitchen to avoid cross-contact, and informing the guest about what is possible. If a dish can’t be made gluten-free without compromising safety, you can offer appropriate alternatives that have confirmed ingredients, instead of guessing or making promises.

Other paths fall short because they either give incorrect or unverified information, refuse safety checks, or bypass the kitchen’s guidelines, which can put the guest at risk or lead to a poor service experience.