How should allergen information be communicated to guests with dairy allergies?

• A. Inform them about dairy-containing dressings/sauces, offer dairy-free options, and prevent cross-contact
• B. Inform them only if asked
• C. Ignore the allergy and proceed
• D. Ask a manager

Answer: (A)

Proactive allergen communication is essential for guest safety and trust. Clearly tell guests which items contain dairy, including hidden dairy in dressings and sauces, and offer dairy-free options whenever possible. Take concrete steps to prevent cross-contact, such as using separate utensils, prep surfaces, and designated areas for dairy-free items, and clearly labeling ingredients. This approach empowers guests to make safe choices and lowers the risk of accidental exposure. Waiting to inform only when asked puts guests at risk, ignoring the allergy is dangerous, and while consulting a manager can be part of handling complex situations, it should not replace clear upfront communication.