How can you identify a guest’s seating or service preferences for future visits?

• A. Memorize in mind only.
• B. Write on a napkin.
• C. Do nothing.
• D. Note in the guest profile or host log and apply on future visits.

Answer: (D)

Recording seating and service preferences in the guest’s profile or host log creates a portable, accessible record that staff can use across visits. This approach ensures consistent, personalized seating and service, even when different team members are on the floor, and makes it easy to update preferences as needs change. Relying on memory is unreliable because details can be forgotten or misremembered, and a napkin note can be lost or overlooked by the next server. Doing nothing misses the chance to tailor the guest experience and can feel impersonal to returning guests. Keep the profile updated with the guest’s consent and reference it for future visits so the staff can apply those preferences consistently.